How to Manage Emails Accounts

Using your own domain name (for example, contact@domain.ca) instead of a generic address enhances your professional credibility and brand image. It is also very convenient to set up email accounts for users connected to your Web Project.

In N0C, these email accounts are managed via an interface comprising two sections: Email Accounts and Email Account Authentication.

This article explains how, using the Email Accounts section, you can:

• search for an email account;
• create a new email account;
• change the password and storage space for an email account;
• access our client, the Roundcube email portal, or use third-party software such as Apple Mail, Thunderbird or Outlook;
• suspend, activate or delete an email account; and
• access the email logs.

The article also explains how, using the Email Account Authentication section, you can configure the authentication methods for your email addresses automatically or manually.

The Glossary contains explanations on multiple topics and can be consulted to clarify certain terms.

Prerequisites

Enter the following address in your web browser: https://mg.n0c.com/en/.

In the Sidebar menu, select Messaging -> Email Accounts.

How to Search an Email Account

Enter the email account name in the Search field: the searched account is then displayed.

For each account, the SPACE used for emails and the allocated TOTAL (quota) are displayed.

How to Create a New Email Account

1. Click on the Create button:

2. This opens the New e-mail account dialog box:

3. Enter the account and domain of your EMAIL ADDRESS.
4. Enter a PASSWORD; make sure it is secure (look for the green lock).
5. Define the EMAIL BOX STORAGE SPACE that you are allocating to this account.
   • Use the Edit icon and the slider if you decide to define another value:

6. Click on the CREATE button.
7. Your new account will appear in the list of email accounts.

How to Change the Password of an Email Account

1. Identify the email account whose password you want to change.
2. Click on the Change password icon:

3. Change the PASSWORD; make sure it is secure (look for the green lock):

4. Click on the SAVE button.

How to Modify the Quota of an Email Account

Each email account has a total quota allocated to it.

It is possible to give it a specific value, from 500 MB to 10,000 MB. Depending of the plan with your hoster, an unlimited quota can also be allocated.

It is impossible to modify the quota of a suspended account. You must activate it, as explained in the section How to Enable an Email Account.

To modify the quota:

1. Identify the email account whose quota you want to change.
2. Click on the Modify the quota icon:

3. With the slider, specify the account TOTAL and click on the Save icon (green check mark):

• If you wish to revert to the original quota, simply click on the Cancel icon (red ‘X’) before saving:

• An Unlimited quota can be provided with this icon:

How to Access to a Roundcube Email Account

Please refer to the articles How to Open a Roundcube Email and How to Use Roundcube Interface and Email Messaging Features.

How to Configure an Email Account with a Third Party Software

You can choose to set up an account using the connection settings that allow you to connect your mailbox to third-party software such as Apple Mail or Outlook.

1. Identify the email account you want to configure.
2. Click on the Account settings icon:

3. Manually configure your email client using the Account Settings:

In addition to the IMAP 993 protocol, N0C also supports the IMAP protocol via SmartTLS on port 143.

For Outlook specifically, you may refer to the article How to Set Up an Email Account in Outlook.

How to Suspend an E-Mail Account

To suspend a given e-mail account :

1. Identify the e-mail account.
2. Click on the Suspend icon:

3. Confirm the action by clicking on the Suspend button:

4. A symbol is displayed in front of the e-mail account to indicate it is suspended:

How to Enable an Email Account

To enable an email account that has been suspended:

1. Identify the email account to be enabled.
2. Click on the Enable icon:

3. Confirm the action by clicking on the Enable button:

How to Delete an Email Account

1. Identify the email account to be deleted.
2. Click on the Delete icon:

3. Confirm deletion.

How to Access Email Account Logs

To access e-mail logs for a given e-mail account:

1. Identify the email account.
2. Click on the EMail logs icon:

3. Please refer to the article How to Use Email Logs.

How to Authentify the Email Account

Email account authentication is essential, primarily to protect against identity theft and phishing, to improve message deliverability, and to ensure secure access and data integrity.

Definitions

DKIM

Connects the domain to a specific key from which emails will be signed by the mail server.

Hostname: ._domainkey.DOMAINE
Value: v=DKIM1; k=rsa; p=CLE

SPF

Mentions that the domain can send emails from certain IP addresses only.

Hostname: @
Value: v=spf1 a mx ip4:IP ~all

DMARC

Defines the action to be taken in case of SPAM

Hostname: .dmarc.tryingworld2.net
Value: v=DMARC1; p=none

Procedure to Authenticate an Email Account

By default, DKIM, SPF and DMARC are active to ensure that your emails are delivered directly to the Inbox and not as spam. Also, a central anti-spam In and Out system is in place to protect you from malware.

Select the desired domain name before proceeding:

Depending on the DNS used, the configuration of the different authentications will be automatic or manual.

Automatic Configuration

If the domain uses the DNS of the N0C platform, the configuration of the different authentications is done automatically:

However, you can change the configuration by checking the DKIM, SPF and DMARC checkboxes and then clicking the Apply button.

Manual Configuration

If the domain does not use the DNS of the N0C platform, you will have to add the entries manually on your DNS zone at the third party registrar:

Note the icons Value copied to the clipboard:

They make it easier to fill in entries on your third-party registrar’s DNS zone.